Tech Support
Technical support questions
The purchasing, shipping and warranty questions we are asked most often — send your requirement for a quotation within 1 business day.
How do I get technical support for installation?
We provide online and WhatsApp technical support with wiring diagrams, the installation manual and control-board parameter settings, and our engineers can guide commissioning remotely.
What should I check when the boom does not open?
Check the 110/220V supply, the safety switch and the loop-detector input, then re-check the limit and speed settings on the control board. Our support team usually answers within business hours.
Are spare parts and control boards available?
Yes — boom arms, control boards, springs, motors, remote controls, photocells and radar sensors are all available, and spare parts are kept for at least 5 years after delivery.
Can additional remote controls be programmed?
Yes. Extra remotes are programmed in seconds through the learn button on the control board, and we send step-by-step video instructions on request.
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Address: No. 2 Wanshou Road, International Innovation Industrial Park, Jinan, Shandong, China
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Our passion is to bring your ideas to life. Work with our design team to create a one-of-a-kind custom finish or cladding system to create a truly unique space. Together we can make your story stand out. If you need something to request a sample, request pricing, or request a demo, please fill out the contact form below. Explain your request in as much detail as you can and a representative will contact you within 1 business day.